Last updated: February 2026
At Easy World, we aim to provide a reliable and satisfactory shopping experience. This Refund Policy explains the conditions under which refunds, returns, and order cancellations may be processed when using our services.
Orders may be canceled before they are accepted or prepared by the vendor.
Once an order is confirmed or prepared, cancellation may not be possible or may be subject to vendor approval.
Refunds for eligible cancellations will be processed to the original payment method.
Refunds may be granted in the following cases:
Incorrect or missing items
Damaged or defective products
Order not delivered
Order significantly different from the description
Vendor unable to fulfill the order after payment
Refund requests must be submitted within a reasonable time after delivery.
Refunds may not be issued for:
Change of mind after order preparation or delivery
Minor packaging damage that does not affect product quality
Delays caused by circumstances beyond reasonable control (traffic, weather, etc.)
Perishable items once accepted unless defective
If an order is not delivered due to incorrect address or unavailability of the customer, refunds may be partial or unavailable depending on vendor and delivery costs incurred.
Approved refunds will be processed to the original payment method where possible
Processing time may vary depending on payment providers and banks
Wallet credits may be offered as an alternative refund method
Vendors are responsible for product quality, accuracy, and compliance with applicable laws. Easy World acts as a marketplace facilitator and will assist in dispute resolution where necessary.
To request a refund, users may contact support through the app or via email:
Email: support@easyworld.app
